Terms of Use and Care for the Buyback Program

Welcome to Wudzei.com! We are committed to providing our customers with quality products and an easy return process, including our Buyback Program. Please take a moment to read the following terms and conditions regarding our buyback process. By initiating a buyback request, you agree to these terms.

1. Eligibility for Buyback

To qualify for the buyback option, the following conditions must be met:

  • The buyback program is only available for specific products listed on the website or the product details page.
  • Products must be returned in their original condition. Damage, mishandling, or alterations during use may reduce the buyback value.
  • The buyback option is available only for customers who have purchased directly from Wudzei.com.
  • The product must be eligible within 800 to 900 days from the date of invoice. Products outside this time window are not eligible for buyback.

2. Buyback Process

To initiate a buyback request, please follow these steps:

  • Contact Customer Support: After 800 days from the invoice date, you may reach out to our Customer Support team via email or phone to start the buyback process.
  • Proof of Purchase: Please provide proof of purchase (such as your order number or receipt) when initiating a buyback request.
  • Inspection Request: Once your request is received, Wudzei.com will coordinate with the company’s valuer to schedule an inspection of the product.
  • Pick-up Service: Wudzei.com will arrange to pick up the product from your address after the buyback request is approved.
  • Product Inspection: The buyback request will be processed once the product is returned and inspected for eligibility.

3. Condition of the Product

The product must be returned in usable condition and free of damage. The following conditions apply:

  • Return Condition: The product should be undamaged, unaltered, and include any original accessories, manuals, or gifts.
  • Damage or Alterations: If the product shows signs of damage, alterations, or excessive wear (such as missing parts or being broken), the buyback request may be denied or the buyback value reduced.

4. Buyback Value

The value of the buyback will be determined based on the product’s condition and the following options:

  • 18% of the Invoice Value: If the customer chooses a credit to their account, it will be issued within 30 days of the approval of the buyback request.
  • 23% of the Invoice Value as Store Credit/Voucher: If the customer prefers store credit, it will be issued as a voucher to be used within 15 days of the approval of the buyback request.

5. Refund and Store Credit

Once your buyback request is approved, you will receive either a refund or store credit based on your selection:

  • Refund: Processed to the customer’s original payment method or account.
  • Store Credit: If chosen, the store credit can be used for future purchases on Wudzei.com and will be valid for 100 days from the issue date.

Please note that processing times for refunds may vary based on your payment provider.

6. Exclusions

Certain products are excluded from the buyback option, including but not limited to:

  • Personalized or custom items.
  • Digital goods (e.g., downloadable content, software).
  • Items marked as “non-returnable” on the product details page.

7. Timeframe for Buyback

  • The buyback request must be initiated within 800 to 900 days from the date of the invoice.
  • Any requests made outside this period will not be eligible for buyback.

8. Shipping Costs

  • Return Shipping: If the customer is responsible for return shipping, they must bear the cost of sending the item back to the warehouse.
  • Defective or Incorrect Products: In cases where the product is defective, damaged, or incorrect, Wudzei.com may cover the return shipping costs.

9. Right to Refuse Buyback

Wudzei.com reserves the right to refuse any buyback request that does not meet the specified criteria or if fraud or abuse is suspected. If a buyback request is denied, the customer will be notified with an explanation of the reason for refusal.

10. Changes to the Buyback Policy

Wudzei.com reserves the right to modify or terminate the buyback program at any time, without prior notice. Any changes to the buyback policy will be posted on our website, and it is the customer’s responsibility to review the terms regularly.

11. Disputes and Governing Law

  • Governing Law: Any disputes arising from the buyback process will be governed by the laws of India, with the jurisdiction lying in Jodhpur, Rajasthan.
  • Resolution of Disputes: Customers agree to resolve any disputes through binding arbitration or mediation as outlined in our dispute resolution policy.

By participating in the buyback program, you agree to abide by these terms. For any questions or to initiate a buyback request, please contact our Customer Support team at [email protected] or +918875920000.