1. Return & Refund Eligibility

  • Products are eligible for return if they are damaged, defective, or not as described at the time of delivery.
  • Returns must be initiated within X days of delivery (Specify the exact duration).
  • Items should be unused, in their original packaging, and with all accompanying accessories.
  • Custom-made or personalized products may not be eligible for return.

2. Return Process

  • To initiate a return, contact our customer support at [[email protected]] or call [customer care number].
  • Provide your order details and a description of the issue. If required, attach images of the product.
  • Our team will schedule a pickup and inspect the returned item.

3. Refund Process & Payment Mode

Once the return is approved and the product is picked up, the refund will be processed. You can choose one of the following refund options:

a) Original Mode of Payment

  • The refund will be credited to your original payment method (Credit Card, Debit Card, Net Banking, UPI, or Digital Wallets).
  • If you made the purchase through EMI and opted for a full refund, the amount will be credited back to your EMI source.
  • For partial refunds, the amount will be transferred via NEFT to ensure the remaining EMI continues smoothly.

b) Wudzei Wallet Credits

  • Refunds can also be credited to your Wudzei Wallet within 24 hours, which can be used for future purchases.
  • Wallet credits are valid for X years and are non-transferable.

4. Refund Timelines

The refund timelines vary based on the selected payment mode:

Payment Method    Refund Processing Time
Wudzei Wallet      Within 24 Hours
Credit/Debit Card, Net Banking, UPI      4-5 Business Days
NEFT (Bank Transfer)      7-10 Business Days

Note: Any cashback earned on the order will be deducted from the refund. If cashback was used for another purchase, the equivalent amount will be adjusted from the refund.

5. Important Considerations

  • Refunds are subject to inspection and approval.
  • Shipping charges (if applicable) are non-refundable.
  • Refund timelines may vary based on the financial service provider.

For further assistance, reach out to Wudzei Support at [email protected] or call +918875920000.

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