We Ensure Close Match, but Minor Variations May Occur

At Wudzei, we strive to provide the most accurate representation of our products on our website. However, due to factors such as lighting, screen settings, and camera angles, the color and design of the furniture you receive may slightly differ from the images shown.

• Quality Commitment: We continuously enhance the durability and design of our products, which may result in small updates or variations in the final product. These changes are intended to improve the performance and longevity of the furniture.
• Product Type Representation: Some images may show the type of item you will receive, though the actual contents or design details may vary.
• Updated Descriptions and Images: We keep our product descriptions and images up to date, reflecting any changes. If you have concerns about specific items, please feel free to contact us for clarification.

For personalized guidance, you can also take advantage of our free furniture consultation service to help you make an informed decision.

Simple Steps to Access Your Invoice

If you need to access your sales receipt (also called an invoice) after purchasing from Wudzei, follow these easy steps:

1. Visit Your Orders Section: Go to the “Your Orders” section on our website.
2. Click on View Order Details: Find the order you need the receipt for and select the “View Order Details” option next to it.
3. Download Invoice: On the order details page, you will see the option to view and download your invoice. Click on “Invoice” to access the document.

Note: The invoice will include the information as provided during the order (e.g., your name, billing and shipping address). Once downloaded, this information cannot be modified.

Please note that invoices cannot be generated for orders that are still being processed or have not yet been shipped. If you encounter any issues, feel free to contact our customer support team for assistance

Return Policy for Delivered Items

At Wudzei, we understand that sometimes returns are necessary, but due to the nature of our made-to-order and custom furniture, we cannot accept returns once the item has been delivered.

• Customization: Our products are tailored to your specific preferences, including fabric selections, colors, and other personalized features. These customizations make returns impractical.
• Careful Consideration: We strongly encourage customers to carefully review their choices before placing an order to ensure satisfaction upon delivery.

For more details, please refer to our Cancellation and Refund Policy. If you have any questions or concerns about your order, our customer support team is always available to assist you.

We Prioritize Restocking to Meet Demand

If an item you are interested in is currently out of stock, don’t worry! We work hard to restock popular items as quickly as possible. Factors like high demand, supply chain disruptions, or inventory challenges may cause temporary stock-outs, but we are always striving to replenish our inventory.

• Restock Notifications: Sign up for restock alerts to be notified via email when your desired item is back in stock.
• Alternative Suggestions: Our customer service team can help you explore similar products if the item you want is unavailable, or provide an estimated restock date.

We are committed to keeping our inventory well-managed and ensuring you get the products you need in a timely manner.

Efficient Nationwide Shipping from Our Centralized Fulfillment Center

All orders at Wudzei are processed and shipped from our centralized fulfillment center located in Delhi, India. From here, we manage shipping to cities across India, ensuring that no matter where you are located, your furniture reaches you promptly.

• Nationwide Shipping: We deliver to Tier 1, Tier 2, and Tier 3 cities, covering a wide network across India.

Streamlined Delivery: Our central hub allows for efficient order processing and minimizes shipping delays, ensuring that your order is dispatched swiftly.