Frequently Asked Questions (FAQs) - Wudzei.com

SHIPPING & DELIVERY

1. What are the delivery charges?

Delivery charges vary based on location and product type. You can check applicable charges at checkout.

2. How long does it take for my order to be delivered?

Delivery timelines vary based on location. Typically, metro cities take 5-7 business days, while remote areas may take 10-15 business days.

3. Do you offer international shipping?

Currently, we deliver only within India.

4. Can I track my order?

Yes, you can track your order using your order ID through the ‘Track Order’ section on our website.

5. What should I do if my product is damaged during delivery?

If your product is damaged upon arrival, contact our customer support immediately for a replacement or refund.

6. Can I change my shipping address after placing an order?

Yes, but only within 24 hours of order placement. Contact customer support for assistance.

7. Do you offer same-day or express delivery?

Same-day or express delivery is available in select locations. Contact support for availability.

BRAND AND STOCK

1. Are all products on Wudzei original and authentic?

Yes, we sell only genuine and high-quality furniture from trusted brands.

2. How often do you restock sold-out products?

Restocking depends on brand availability. You can sign up for notifications on product pages.

3. Do you offer custom furniture designs?

Yes, we provide customization options for select products.

4. Can I visit a showroom to see the furniture before purchasing?

Currently, we operate only online. However, we provide detailed images and descriptions for better understanding.

Assembly, Parts & Reassembly Guide

1. How do I assemble the furniture?

Most furniture comes with an easy-to-follow assembly guide. We also offer professional installation for select products.

2. What should I do if I receive missing parts?

Contact customer support immediately, and we will send the missing parts.

3. Can I disassemble and reassemble the furniture later?

Yes, most of our furniture is designed for easy disassembly and reassembly.

PAYMENT INFORMATION

1. What payment methods do you accept?

We accept Credit/Debit Cards, Net Banking, UPI, Digital Wallets, and EMI options.

2. Is Cash on Delivery (COD) available?

Yes, COD is available for select locations and orders up to a certain limit.

3. Are my online payments secure?

Yes, we use encrypted and secure payment gateways to protect your transactions.

4. Can I use multiple payment methods for a single order?

Currently, we accept only one payment method per order.

5. Do you offer EMI options?

Yes, EMI options are available for selected credit cards and financial partners.

6. What should I do if my payment fails?

Check your payment details and try again. If the issue persists, contact customer support.

BUY BACK OPTION FAQ's

1. Do you offer a buyback policy for old furniture?

Yes, we offer buyback options for select products. Contact customer support for details.

2. How does the buyback process work?

Submit details of your old furniture, and we will evaluate its condition before offering a buyback price.

3. What factors determine the buyback value?

Condition, brand, age, and market demand influence the buyback value.

FAQs ON PRICING

1. Do you offer discounts or promotional deals?

Yes, we regularly offer discounts and seasonal sales. Subscribe to our newsletter for updates.

2. Why does the price of a product change?

Prices may change due to promotions, stock availability, and market fluctuations.

3. Do you offer bulk purchase discounts?

Yes, bulk discounts are available for large orders. Contact us for pricing details.